Privacy Policy
Last updated: October 27, 2024
Introduction
This Privacy Policy describes how Rai Lai (hereinafter referred to as the "Website"), the social media related to this Website (X (formerly Twitter), Facebook, Instagram and LINE accounts related to this Website, hereinafter referred to as the "Social Media"), and the service platform consisting of the operation support companies (hereinafter referred to as the "Platform") collects, uses and shares your personal information through this Platform. In addition, this Platform may use and share data with affiliated parties such as X, Facebook, Instagram and LINE, and this Privacy Policy also explains the use and sharing of data with affiliated parties. This Policy has been prepared in accordance with the privacy laws and regulations of Hong Kong (Personal Data (Privacy) Ordinance).
Personal information collected
Our Platform may collect the following personal information when you visit our website and social media or use the services provided through our Platform:
(1) Device and technical information
- Personal information collected: Web browser type and version, device information, IP address, time zone, cookie information, pages and products viewed, search terms, and records of your interaction with our site.
- Purpose of collection: To provide normal display of this website, improve our services by analyzing site usage, and provide customer support.
- How we collect: Automatically using cookies, log files, web beacons, tags, pixels, etc.
- For Business Purposes: With service providers involved in administering our Platform websites.
(2) Order Information
- Examples of Personal Information we collect: name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number.
- Purposes of collection: To process your order, process payments, arrange for shipping, send you invoices and order confirmations, and provide customer support.
- How we collect: Directly from you.
- Sharing for Business Purposes: We may share information with service providers, such as payment providers and shipping companies, to process payments and deliveries.
(3) Customer support information
- Examples of personal information collected: Name, email address, phone number, and any additional information specific to your inquiry when you contact customer support.
- Purpose of collection: To respond to inquiries and provide customer support.
- How we collect: Directly from you.
Other uses of personal information
In addition to the collection purposes described above under "Device and Technical Information," "Order Information," and "Customer Support Information," our Platform may use your personal information to comply with legal obligations.
Sharing your personal information
In order to achieve the above purposes, the Platform may share personal information with trusted third-party service providers (e.g., social media operators and technical support companies, payment processors, delivery companies, web hosting providers, etc.). Personal information may be shared with social media operators and technical support companies to deliver advertisements on the Social Media Platform, analyze usage trends, and improve the performance of the Service. The Platform may also disclose personal information when required by law, to protect the Platform's rights, or to comply with legal obligations.
Data storage
Our Platform will retain your personal information for as long as necessary for the purposes for which it was collected. If you place an order through our Platform, our Platform will retain that order information for our records as required by law, but will delete it in a secure manner when it is no longer required or you request its deletion.
Your rights
Under the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) , you have the following rights:
- Access the personal information we hold about you
- Request to correct, update, or delete personal information
- Objection to the use of your personal information
If you would like to exercise these rights, please contact us using the details provided below.
Use of Cookies
Our platform uses cookies and similar tracking technologies to track your use of our website, improve the site's functionality, and provide customized services. If you do not want to use cookies, you can disable them through your browser settings, but some functions may become unavailable.
Security measures
Our Platform implements appropriate security measures, such as encryption and access restrictions, to keep your personal information and data safe.
Privacy Policy Updates
We may update this Privacy Policy from time to time in response to changes in legal requirements, changes in our business practices, and changes in the way we work with social media operators. The latest Privacy Policy will be posted on this website, so please check it regularly.
inquiry
For more information about the privacy practices of our Platform, or if you have questions or complaints about your personal information, please contact us via our Contact Us page or by contacting the operational support company listed below.
Kygo Limited
Suite 1005, 10/F, Tai Yip Building, Wan Chai, Hong Kong
info@rai-lai.com
